Best place to take your pets to get groomed and best boarding hotel. Left my dogs for Thanksgiving weekend and will take my 3 dogs for Christmas Holidays too. The best working crew, very caring and loving! Clean and good smelling facility! My dogs don't get stressed there. Will definitely recommend it!!! Thanks for caring for my pets!!!
I have been taking my dog to be groomed here for over a year and have been happy. After today I am not going back because they did such a horrible job on my dog. It is going to take three months for his coat to get back into shape. Instead of trimming him according to the way he had been trimmed they did it completely different. He had a long tail and they just hacked on it so it was uneven and cut off several inches. His ears are long and instead of just trimming the bottom they cut completely around the ear -- couldn't they tell from they way it had been done in the past that that was not correct. His ears were still dirty inside. I called and complained they said I could bring him back and they would "fix" it. But, there is no fixing it now -- it has to grow out. Very disappointed and now I have to find a new groomer. They are also raising their prices in Feb. I already pay almost $60. Looks like they have new groomers and the one I had before who I liked is gone.
Emergencies are unexpected. This facility does not work with its customers when there is an emergency. Even though pick up is scheduled for Monday, I drove in in Sunday (mind you there were people inside they let me in) because my mother in law was hospitalized in Mexico. I offered to pay even for Sunday night and they refused. The owner flat out told me I'd have to figure it out. Straight "female dog." Sorry for the diction used but that's exactly what she was. They take care of our pets and should have compassion. She showed no compassion. I would really think not twice but three times before leaving your pet(s) in their hands. Last time customer. Would have given it 0 stars if it was an option. False advertisement. Online they show it's open Sundays from 9-5. She deleted my previous comment. Why? You keep deleting it and I will keep creating accounts and blasting your inconsiderate behavior and actions.
I've been taking my pets there for years. I now live in San Antonio, but I still drive all the way down there to leave my pets if I am going out of town because they are the only ones I trust. They love animals. If only the clients that go in there were as decent as their pets. You should see the way some of these clients treat the staff and they should be ashamed of themselves for causing such scenes in a place that takes such good care of your pets.
I'm glad that they have clients like me that can appreciate great work and caring individuals. If you want your dog to stay here or get groomed here then get a grip and understand that these people love your pets!
I've seen people refuse to return because of this or that reason. They create a huge scene, but then I see them return. They can be self righteous assholes all they want, but when it comes down to it, a majority of those snobs know that this is the only place that will still take them in and do amazing work despite the disgusting attitudes that the pet parents come in with.
So Lucy and Joel are the same person by the way. They are offended because they can't pick up on a day the salon is CLOSED. But anyway, there are people there taking care of the pets, so maybe they should just stop being so sensitive and insensitive at the same time. That's a rest day for those awesome people and they work hard and deserve it!
PS- I can make five other accounts, too, Lucy. Unless you want to continue whining about not being able to access a business on a day that they are closed. Would you write a bad review of Target if you tried to go at a time they were closed? Well... you probably would.
The furbabies enjoy and even look forward to going. The care and grooming they receive is unmatched.
Perfect Paws Resort is a US Veterinary Care based in Mcallen, Texas. Perfect Paws Resort is located at 2212 W Fern Ave, McAllen, TX 78501, USA.
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