I just called for information and AMY was not helpful and rude! That's enough to make me not want to go there.
Always have had a good experience here, the doctors have always been helpful, understanding, and gentle with my pets. Some of the staff at the front desk have been rude at times.
staff at front have been very nice
A few months later, the real test came when our big cat, who is afraid of his own shadow, started exhibiting teeth issues. The cat is EXTREMELY skittish hadn't been to a vet since he had been neutered about 8 years prior. He's the type that scurries off and hides whenever anyone comes over to the house. The vet assistants were very nice and encouraging as far as being able to handle him. After extracting a loose tooth (on the spot!), Dr. Nelson explained, in detail, his issues, how he planned to treat them and most importantly why. For example, Dr. Nelson explained about how he chose a certain anti-biotic to use, how it worked and why he chose to use that one specifically for our case.
Our fat-cat was the first to be seen by Dr. Nelson. She had been having issues so we took her in. She loves people and would sit in the lap of the devil himself given the chance. We noticed that Dr. Nelson had a very gentle yet confident way of handling her. From his body language to his conversation with us (and the patient), that Dr. Nelson is a "Cat Guy". Not only did he diagnose and treat her underlying issue (kidneys), he took the time to answer ALL questions we had and even chat a bit about his own cats. Unlike many prior visits with other DVM's, we did not feel rushed or that cats were really "not their thing".
We have 2 cats. 1 large lazy one and 1 huge scardy cat (literally). Dr. Looman-Nelson has seen both. While the vet assistants can be hit-or-miss, Dr. Looman-Nelson is a sure bet!
Very pleased with the staff and service. Our cat had a claw that was starting to grow into her paw pad. We were given a same day appointment and they even called and moved us up on the schedule. Dr. Conklin, Amy, and Dani were all terrific and took great care of our pet.
This review is about my experiences at Banfield with Dr. Miles Looman-Nelson.
Until we found Dr. Looman-Nelson, we felt as though we didn't have a Veterinary doctor we felt completely comfortable with handling our cats. The arrival of Dr. Nelson provided a MUCH NEEDED niche for the Upper Valley (McAllen, Pharr, Edinburg, Mission) area for veterinary cat care. It's very obvious he is very knowledgeable about cats/felines and shares that special connection with them that many cat owners do with their kittys. As well he should, he mentioned having many cats as pets at home.
If you have a cat that needs care, ask for him by name. We schedule our cat's appointments specifically around his work schedule now.
Banfield Pet Hospital is a US Veterinary Care based in Mcallen, Texas. Banfield Pet Hospital is located at 7600 N 10th St, Bldg 200, Mcallen, TX 78504, USA.
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