If I could give 0 stars I would. Extremely poor customer service, including the manager’s reaction to a defect in product. After having purchased a set of four earrings in Paris, France two and a half months ago, all the crystals fell out last week on the same day. I came to this mall location to get help. I had to come in 3 different times just to be told the correct information! The first time the employee told me to go home and get my bank statement after having called the manager. The second time another employee called the manager again to ask about procedures for exchanging items and the manager said that she hadn’t even been spoken to the day before about my situation! He then told me to come back the next Monday. So I come back again a third time to speak with the manager, who tells me that my bank statement is no good because it’s not a proof of purchase (?) and because I don’t have a box there is nothing she can’t do anything for me. Now I understand this but the fact that I had to come in on three different locations and each time was given different information is unacceptable, they were polite about the whole thing but the manager made little effort to give me different options for leaving with a non defective pair of earrings. The manager didn’t even offer to show me similar earrings that I could purchase, or apologize for her employees giving me wrong information, she just sent me back home quickly with the defect product. These earrings only lasted two and a half months, stay away from Swarovski.
me vieron con cara de no voy a comprar y no me trataron como creo debió ser
Pésima su garantía, sus empleadas despotas y groseras, hablan de garantía de por vida y te dicen que ya tienen el producto descontinuado y no te lo pueden cambiar, como si no pudieran reponer los cristales y colocarlos otra vez; además te dicen que el ticket lo debes de llevar cuando sus tickets se borran y que por eso debiste tomarle doto
Swarovski La Plaza Mall is a US Jewelry Store based in Mcallen, Texas. Swarovski La Plaza Mall is located at 2200 S 10th St Q13B, McAllen, TX 78503, USA.
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