She did a great job helping us. Thanks
Ok well she said nope can't exchange them sorry. She offered to fix them after all that hassle arguing with me. You can't just exchange items with that famous...black backing.
I always enjoy shopping here. Have found some good values.
I immediately txt my sisters and advised them and guess what? they were NOT surprised about what I told them.
It's sad the reputation they build with some people out there doesn't matter to them, but it's ok because for a store like that there is 1000 more out there that make up for the bad service they offer.
The Karlas girls always have the perfect jewelry piece to compliment my outfit. Now, I don't dare go to an event without going to Karlas Jewelry & Gifts first.
My money might not make a difference but I will definitely spread the word to my closest friends and family before they go there and spend their money. No matter how little the purchase may be, I will definitely NEVER go back into that store after I pick up my earrings in two days.
My post is very similar to a post that Caroline Ordonez posted 5 months ago. I didn't want to believe it BUT not even kidding; I went to NOT return a Christmas gift my dad gave me BUT simply to exchange it. I had already lost one of the earrings however found it and immediately went to Karlas to exchange them. They did not clip properly from the back so I said. ..hmmm let me go with the original box they were wrapped in and the little card "they" place in the inside bottom of the box and an original receipt. You would figure...ok they'll exchange! NO first off the lady was so rude and no ethics what so ever. (Smiles go a long way btw). She wanted me to also show the black card they came with..... I asked her what card??? are you talking about? So she shows me...it's the black label cartridge where the earrings are clipped to when you get them off the shelves. I was like...ok I DON'T have that since I was soooo excited to wear them and I didn't think they would be cheap like that to be defective I threw it away but kept WHAT everyone would think is the most important item the "receipt".
What choice did I have after that crappy service they offered. I get what some of the other posts say about making feel like your purchase does not count!
Use to have great jewlery designs but after 2015 its a bit plain.
Karlas is a US Jewelry Store based in Mcallen, Texas. Karlas is located at 4915 N 10th St, McAllen, TX 78504, USA.
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