I was told that my rings would take about 4 weeks to get back because I sent them off to get cleaned. I called on Valentine's Day and was told that they had been at the store since February the 7th (An entire week at the store)!! I got no call, voicemail, or e-mail to let me know they had arrived. When I asked the employee why no one bothered to call me he simply said, "They probably did and you didn't answer, so they left a voicemail". Umm no, I had been waiting on that call. Very unprofessional and Lazy staff!
Very unprofessional, I got my fiancé ring back from the company they use to size the ring and it came back the wrong size! Not only that it was missing a stone and when we told them they said they would place an order to get the replacement. We have not had this ring for over a month now. So I decide to go into the store to see if the replacement has arrived and the replacement WASNT EVEN ORDERED! This place has lost my business
I asked for a ring to get resized, it took 28 days to get back to the store, I had to call them several times on it, it finally came in and it was bent on the bottom, had a mark on it where they cut it, the name inside was not centered. It was very poorly done. The day I picked up the ring, the sales reps were so lazy, rude, not friendly. I will return the ring today & NEVER shop there again. I DO NOT RECOMMEND THE STORE IN McALLEN, TX..
Gordon S is a US Jewelry Store based in Mcallen, Texas. Gordon S is located at 2200 S 10th St, McAllen, TX 78503, USA.
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