The last straw for me came when my doctor asked me to come in when I was experiencing certain symptoms. His instructions where to go in and ask to speak to him immediately because he wanted to see first hand what was going on. I did just as he asked but the front office staff told me I had to wait like I was a walk in. I explained to them what the doctor asked me to do and they flat out refused to even let the doctor know I was there. It was about 11am, so I signed in and waited and right at noon they said I had to wait to see the doctor after lunch. I asked if they told him I was there and they said he was too busy and couldn't be bothered. I said okay, and told them I was going to home to lay down and be back before lunchtime was over but they told me if I left, I would lose my place on the list and have to sign in again as a walk in! The doctor was trying to diagnose heart condition and they didn't even care enough to verify with him what they should do. I ended up finding another doctor and finally got the attention my condition required.
My God this place Is just Terrible. Patients are left waiting for hours in the waiting area sometimes fasting. There's a pastor walking around trying to force people to go to his church. They make you go back over and over so they can charge you again for procedures. They try and force you to get allergy testing for no reason. They never have the same providers. The doctors and P.A's are always quitting. Just a horrible clinic altogether. I don't know how it's still open after so many years
Although I was happy at the care and attention I received from my assigned doctor, (when I finally got to him) it was the front office staff and the long waits to see my doctor that finally led me to make a decision to find a new clinic. I treated there for almost a year so I gave it ample time to see if things progressed but they didn't. There is just too much going on and a big lack in communication.
I am not an unfair person, I brought up my complaints and concerns to management but it always went on deaf ears. Nothing was ever done. I even voiced my concerns to my doctor, who wasn't Dr. Sanchez, (which I never saw) and he said he was also frustrated with the lack of concern for the patients when it came to the supporting staff.
Dr is great so is nurse but front desk does seem to be botherd every time I try to joke and talk they have like an unhappy face like idk why but that seems to be the only down fall I have been here for like 8yrs more or less and until recently the front desk has gotten worse but whatever wanted to share my experience back staff is nice but blah
Friendliest Staff and amazing providers! Love this place!!
Later on that year, the doctor that was treating me left this practice.
In my time there they lost my new insurance information twice, which caused there to be a lapse in my treatment. Every time I tried to straighten it out, the front office staff treated me like I was annoying them and they couldn't be bothered. The wait times were never less than 2 hours and upwards of 4 hours. Many times I would show up fasting and wouldn't have blood drawn until after 10am and at least twice until almost noon. I also had such a hard time obtaining my medical records. They tried to tell me that the if the doctor didn't approve my request, they couldn't give me a copy. I believe the HIPAA laws say different.
My appointment was at 8. I go from one waiting room to another and wait another hour. I did not see a dr until about 10:20. I left around 1130! They book way too many people at the same time. When you leave they will say thank you and then the bill arrives in the mail instead of just paying when you leave even though I asked do I owe anything? Worst Dr office ever! Look for another Dr.The drive will be worth going to another Dr.
Dr Manuel J Sanchez Md is a US Doctor based in Mcallen, Texas. Dr Manuel J Sanchez Md is located at 501 N Ware Rd Ste. E, McAllen, TX 78501, USA.
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