Had a horrible experience my first time in a Dillard's. The shoe department didn't have my size so they were ordering it online for me. After 3 tries I offered to just order it myself, however they insisted that they would order it. After 45 minutes of working with 3 different sales associates and giving them my info 5 different times the shoes were finally ordered. When they arrived they were the wrong size. I called for info and the lady on the phone was very rude about it telling me that wasn't her fault. I went in and they realized they ordered the wrong size and they told me they couldn't do anything for me. I returned them and will never return to Dillard's for anything.
Terrible! Had to walk all over the ladies department before I could find someone to ring up my purchase.
Depending on the department you're visiting, merchandise might be organized or all over the place. I was looking for a fragrance from Dunhill and the kid running the fragrance counter says, "I've been working here for 6 years and have never heard of that brand." I tell him that I've purchased that "brand" here before so he asks the guy at the next counter, "hey man, have you ever heard of Dunkill cologne?" The other young man shrugged and he turns around and tells me to try Wal-Mart. I went to Macy's and found what I needed.
Half-ass service, prices higher than at similar places
This is a great store and staff is very friendly. I recently had to call customers service for a few missing items we misplaced and the lady was very helpful and was able to help us find our belongings. We are glad they have honest and hardworking employees.
Dillard S is a US Department Store based in Mcallen, Texas. Dillard S is located at 2200 S 10th St, McAllen, TX 78501, USA.
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