They did manage to get my medication and I paid but at the end Clair just put the medication in the drive up box so I could take it..i tried waving at her to catch her attention asking if that was it or did I have to sign and she ignored me..there was no way she couldn't see me!! With a pout and a disgusting face she picks up the phone (intercom) and replies yes that's it!
I needed my medication it was 8:30 pm and was received by Clair pharmacy tech at the drive up window... for whatever reason my med was not received. I left and while at the parking lot I called my doctor and asked them to call in the medication.
If only they were able to meet satisfaction vs being difficult they would've been done before 9 pm and not 9:03pm
Upon my second arrival Clair the pharmacy tech was appalled and explained how my Dr failed to call in med that yes they called but didn't give the RX order and I explained to her that the nurse informed me she was given an excuse that they closed in 10 minutes and medication was not going to be ready till following day! I politely asked questioning Clair if she could help me out the drs office was willing to help me by calling in right away which they did for the 2nd time by calling in, yet Clair seemed to unwilling help, her facial expressions and body language told me that she was ready to leave and was upset that I was holding her back..she walked away to speak to pharmacist out of my sight without saying a word to me.
This was my first visit at this Walmart since CVS my preferred pharmacy across them stop taking BCBS Insurance.
I still had 10 minutes and the pharmacists and Clair were clearly upset having to attend to my medical need at that time. Although I wasn't dealing directly with the pharmacist the nurse from my doctors office called me to inform me that the pharmacist was giving her difficulties too.
What ashame Walmart should give better training to their employees to meet customer satisfaction!!
I'm an Adminstrator for a medical doctor 16yrs now. Our main goal is to assist our patients with their medical needs and at all times give the best patient satisfaction!
Love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love
My experience at this Walmart pharmacy was the worst customer service ever seen! The pharmacy Tech Clair used facial expressions that spoke louder than words!
Or maybe Walmart needs to let go of Ms Clair!
I will not return! I expected to be treated nicely and with respect! I rather give my business to a store with better employees than Clair!
Dissatisfied!!!
Walmart Pharmacy is a US Pharmacy based in Mcallen, Texas. Walmart Pharmacy is located at 5700 N 23rd St, McAllen, TX 78504, USA.
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