Two weeks ago, I sent two small documents to two different locations. Fast forward two weeks later, and neither has made it to their destinations.
I will NEVER spend another dime at this location, and I advise anyone else to think twice before doing so. Your stuff may or may not make it to its destination.
After going back and forth with Ray Norton, he informed me that for $2.10, he is not going to go back and forth. He advised me to file a complaint with the BBB--as he is a vested member anyway. Mr. Norton completely dismissed the fact that I sent important information out of his store that had esoteric details. Not to mention a gift card to my grandmother for her birthday that was two weeks ago.
I should have taken that as my cue to go elsewhere, but I needed to set up a mailbox today as I am planning to be out of town for several weeks on business and can't continue receiving mail at my home. I started the process of renting the mailbox. I showed the clerk my drivers license and, when she asked for a second form of ID, I went to my car to get a copy of my vehicle insurance. I was gone less than a minute, but she began to help someone else and made me wait, then transferred my to a third clerk.
At that point, I just walked out, leaving them with unsigned application forms and no money. They had one chance to make a good impression today and they totally blew it. They should concentrate on providing better customer service rather than saying negative things about competitors.
If I could give ZERO stars--I definitely would. I have utilized this location several times to send items back to my family. In essence, I have spent close to $300-400 within the last two years.
Upon calling and speaking with an employee there, she offered to have the "manager" call me to rectify the situation. Three hours later, Ray Norton (the owner) called me. Not only did Mr. Norton call me with an attitude and informing me what "I should have done", he also spoke with a condescending and almost racist undertone.
The fact of the matter is that I do not think my documents ever made it out of Ray Norton's office. He was very argumentative and justified is response by apologizing for how " I was interpreting his response to the matter".
This business lacks focus, competence, and professionalism. If they concentrated on one thing, such as mail services, they might be able to do it well.
I went in earlier today with some questions about mailbox rental. There is no shortage of people behind the counter, but no one one seems to know what they are doing. First clerk I talked to had no idea about prices. He referred me to a second clerk. Second clerk I talked to proceeded to talk down other mailbox rental places around town, saying, for example, not to go to the place down the street next to Barnes and Noble. That's just unprofessional. Why not sell your own services rather than trying to discredit others?
I have used this business to mail packages, print pictures, send faxes, buy postage, etc. The staff is very friendly and professional, and everyone from the owner Ray Norton to all the employees know you by name. All the info is store in the system which makes it very practical. I will never go to other place pr the post office.
Third clerk seemed to be new with the computer program and took a long time to enter all of my information. The process was almost complete when she said that she couldn't give me a key to any of their mailboxes and she would have to mail one to me. I am not kidding. That's really what she said. If I had a secure place to receive something like a mailbox key, I wouldn't need to rent a mailbox, would I?
Mail Pak Your Box Store is a US Finance company based in Mcallen, Texas. Mail Pak Your Box Store is located at 5111 N 10th St, McAllen, TX 78504, USA.
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